Program Associate, PCA and Network Relations

Bethesda, Maryland, United States | Training and Technical Assistance | Full-time

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The Program Associate (PA) enhances the Training and Technical Assistance (TTA) Department by supporting and increasing NACHC’s knowledge of Primary Care Associations (PCA) and Health Center Controlled Networks (HCCNs) including, not limited to, state health care delivery system activity.  Working within the NACHC's TTA Department and in close coordination with NACHC’s State Affairs Department, the PA  coordinates and participates in NACHC efforts to track and report on state developments impacting Health Centers. The PA provides administrative, program and project management support under the supervision of the Director for Primary Care Association and Network Relations. The PA is part of the “PCA-Network Team” and coordinates internally to assure appropriate use of NACHC resources.  The PA will handle several independent functions, such as: planning for and managing advance and real-time training event logistics (i.e.: webinars, on-line modules, conference sessions), drafting and organizing communication with PCA and Network stakeholders and consultant faculty, preparing information notices and electronic media, and supporting post-training evaluation, data collection and analysis.

SPECIFIC DUTIES:

The duties will include, but not be limited to:

  • DATA COLLECTION and WORKPLAN DEVELOPMENT - Collects, records, and reports on state level data impacting PCAs, Networks, Health Centers and considers TTA resources to help support a strategic and operations work plan by working across all applicable NACHC Departments/Divisions;
  • ISSUES RESEARCH - Researches state level health care system and operations information on a variety of issues required and as requested;
  • ADMINISTRATIVE SUPPORT - Provides administrative support to NACHC’s PCA/Network Relations Team and to the broader Training and Technical Assistance Department including file maintenance, notetaking, contract development and invoice tracking, event archiving, materials duplication;
  • DELIVERABLES TRACKING and IMPLEMENTATION- Assures deadlines and commitments are met by supporting and coordinating assigned portion of NACHC’s workplans, including input to and tracking of deliverables expected by funders (i.e.: Health Resources and Services Administration’s TTA Cooperative Agreement).
  • INSTRUCTIONAL DESIGN and CONTENT DEVELOPMENT- Supports development of educational sessions, meetings, and other events associated with major NACHC conferences yearly including pre-, live and post-event logistical support including:
    • Serve as staff lead for PCA and Network Relations Team prior to and on-site/in-virtual at NACHC conferences, training events, and webinars, to coordinate logistics for virtual/ in-person meetings and education sessions, including timely submission of registration and marketing materials;
    • Serve as point person for consultant faculty/presenters; coordinate all required materials in advance of conferences and oversees shipment of supplies to on-site location if applicable; provide on-site/virtual event support to presenters. Ensure that materials are loaded on the internal shared drive and distributed as appropriate prior to meetings/sessions; including post evaluations.

 

  • COMMUNICATIONS LIAISON -
    • Manages the team’s web presence as well as regular group communications with all PCAs and Networks (i.e. - meeting appointments, organizing/distributing agenda, creation and distribution of minutes) to PCA Leadership Committee, Health Center Controlled Network Leadership, Health Center Controlled Network Task Force, and any other advisory groups
    • Manages the PCA List Serve and PCA Annual Meetings Event Calendar and process to ensure appropriate NACHC representation/response is provided, documented, and feedback received and distributed.  Develops reports to track and trend issues / topics in List Serve on regular basis;
    • Manages the PCA and Network CEO/Executive Director Directories by ensuring the accuracy of information contained in these documents and distribution to internal and external stakeholders;
  • RELATIONSHIPS BUILDER –
    • Develops strong internal relationships across all departments at NACHC to assure Department transparency, coordination, continuity, and a focus  on Member needs;
    • Develops strong and effective external relationships with Primary Care Associations, Health Center Controlled Networks and other key stakeholders with a focus on Member needs
  • TECHNICAL PRODUCER - Coordinate and provide full technical support for webinars or other virtual learning events or materials conducted by the Department which includes working with consultants and staff leads to setup webinars, managing registration, serving as host and/or moderator for webinars, and providing follow-up  to participants, staff, and consultants after a webinar has been completed;
  • CUSTOMER SERVICE - Provide superior customer service, including accurate and timely responses to PCA, Network relations and support training and technical assistance questions regarding NACHC's trainings and educational offerings;
  • DEPARTMENT CONTRIBUTOR - Produces required and other reports to Director, PCA and Network Relations Team to ensure smooth operations of the PCA and Network Relations team in support of the Vice President for Training and Technical Assistance;
  • Provides phone support for the organization’s main line as needed for company-wide coverage, at least once a week;
  • Other work as assigned.

  QUALIFICATIONS:

  • Bachelor's Degree required;
  • Two-three year’s prior experience in project management required. Experience planning and implementing programs, initiatives, and conferences highly desired;
  • Demonstrated competence in assessing priorities, managing multiple tasks simultaneously, and meeting deadlines with attention to detail and quality. Flexibility in exploring options and tailoring solutions highly desired;
  • Required experience / expertise with software applications like  Microsoft Word, Outlook, Excel, PowerPoint, Teams, and the webinar hosting software­ WebEx and Zoom. Ability to adapt these applications for use in a rapidly growing, multi-site national organization is a plus;  
  • Familiarity and ability to adapt to tailored computer software applications is preferred, but not required: i.e. membership management software, registration reports system, and event management tools, including evaluation software;
  • Excellent oral and written communication skills including demonstrated expertise in professional writing, proofreading and editing;
  • Must have demonstrated customer service, interpersonal and human relations skills and be able to handle sensitive and sometimes confidential situations and work with diverse audiences including leadership and board committees, consultants and vendors, external partners (PCAs, Networks, NCAs, HRSA, etc.), and other departments/divisions within NACHC;
  • Analytical ability is required in order to gather and summarize data for reports, find solutions to various administrative problems, and prioritize work;
  • Willingness to undergo training, as needed, for professional development and emerging or new requirements of the position.;
  • The position requires some domestic travel, in accordance with travel safety and public heatlh guidelines, including periodic night and weekend work.