Manager, Business Processes and Special Projects

Bethesda, Maryland, United States | Training and Technical Assistance | Full-time


The National Association of Community Health Centers - a mid-sized, non-profit committed to providing high-quality and patient-directed health care to underserved communities is seeking a full-time, Manager of Business Processes and Special Projects.

The Manager provides operational support to NACHC’s training and technical assistance implementation teams and works in close coordination across NACHC’s Departments/Divisions and with VPs and lead Director(s).


  • Management, Coordination and Monitoring of TTA Grants/Cooperative Agreement and Procurement Processes.
  • Develops, maintains, and oversees grants management, procurement protocols, and necessary systems to support program staff implementing deliverables.
  • This includes regulatory and reporting compliance and alignment with NACHC’s policies and procedures.
  • Performs technical and administrative grants management activities necessary through the entire award cycle of the National Cooperative Agreement (NCA) funding award from the U.S. Department of Health and Human Services/Health Resources and Services Administration (HRSA).
  • Informs and advises the Program Director of the NCA, or other grants, and VP, TTA on the current status, risks, and progress of financial tracking and workplan deliverable tracking.
  • Participates with the NACHC Program Director(s) or VP as appropriate in specific conversations and monitoring calls with federal partners or other funders.
  • Other grants and contract administration duties, as assigned or needs arise.

Specific Responsibilities include:

  • Funder Requirements - Complete and thorough knowledge and understanding of the funding award obligations as detailed in the federal Notice of Award and/or related guidance.
  • Deliverables On-Time Schedule - Grant program deliverables tracking and reporting through maintenance and management of standard forms, templates, and trackers.
  • Publications Production –Coordinates the tracking, submission, editing, finalization, and public posting of technical assistance publications.
  • Procurement Coordination –Manages the vendor pool and procurement processes to ensure expanded, diversified, and expert faculty, trainers, and consultants can be utilized by NACHC for project and deliverable implementation when needed.
  • Deliverables Financial Management - Detailed, internal real-time financial tracking and accounting, including budget versus actual reconciliation of grant expenditures and timely management and resolution of resource requests.
  • Cross-NACHC Project Management - Internal coordination and communication across NACHC-Departments to accomplish regular and consistent grant deliverable monitoring, submissions and progress tracking. Monitor monthly progress and status reports with lead staff.
  • System and Document Maintenance– Refines integration of technical systems and provides database management in order to streamline processes and ensure compliance while tailoring for various audiences. Performs records maintenance and keeps the file management system updated, accessible, and user-friendly for all staff.
  • Quality Control and Improvement - Ensures superior stewardship through quality control measures implemented and maintained throughout the life of the project to achieve maximum efficiency and effectiveness. Specific activities include the development and updating of standard operating procedures and internal training and assistance for staff.


  • Knowledge of federal and foundation grant management processes
  • Knowledge and familiarity with grantee reporting platforms (i.e.,, Electronic Hand Book)
  • Excellent communication and interpersonal skills with high customer service orientation
  • Demonstrated commitment to growth, meeting a high bar, and contributing to a positive workplace culture of continuous improvement and teamwork
  • Solutions-oriented, with strong conceptual and innovative thinking
  • Advanced proficiency in spreadsheet, database and collaborative virtual platforms for document management, project management, and controls (i.e., Excel, SharePoint, Salesforce, PowerPoint)
  • Superior problem solving and judgment, with an ability to maintain a professional and positive attitude


  • Bachelor’s degree or experience in Business or Public Administration, Accounting or a related discipline
  • 3-5 years grants management life cycle experience preferably with Federal funding experience
  • Experience with process improvement and project management
  • Advanced time management and analytical skills
  • Proficiency in Microsoft Office Suite (Access, Excel, Word, PowerPoint, MS Project, MS SharePoint)
  • Project Management Professional (PMP) designation a plus