Bethesda, Maryland, United States Full-time

REPORTS TO: Deputy Director of Office Services


The primary responsibility of the receptionist is to ensure that the front desk runs efficiently throughout the day. The receptionist must maintain a professional and organized environment; as the front desk serves as the central point of contact for NACHC’s members, guests and staff.

She/he is responsible for the efficient prompt handling of incoming phone calls, mail and deliveries. The receptionist interacts professionally and cooperatively with NACHC members, staff and individuals outside the Association.


  • Answers all incoming phone calls from 9:00 am to 5:30 pm and responsible for maintaining phone coverage throughout the day.
  • Greet visitors and monitors reception area to ensure the security of the office and report suspicious activity.
  • Process incoming, outgoing, priority mail and faxes. Works with DC and VA offices to ensure on time/appropriate courier runs.
  • Understands NACHC’s organizational chart to efficiently triage calls and email queries appropriately, to include regular contact with DC’s Office Manager.
  • Serves as a point of contact for the property management service-related work order submissions.
  • Train staff on how to use the phone system and general duties of the front desk.
  • Assist the Deputy Director with ad-hoc OS administrative tasks.
  • Assist staff with conference room/bridge scheduling.
  • Work with the Director of HR to maintain NACHC's internal community board. 
  • Recognize staff birthdays and milestone employment anniversaries.
  • Assist finance with invoices and meeting confirmations.
  • Back up to OS/HR assistant with mail processing and distributing packages.
  • Serve as back up to the OS/HR Assistant to ensure kitchen tidiness.

Required Education and Requirements:

  • A minimum of 3-5 years receptionist experience, Associate’s degree preferred.
  • Team player with solid work ethic and must be prompt and maintain a consistent work attendance.
  • Ability to be resourceful, resilient and proactive when issues arise.
  • Multi-line telephone experience required. Experience with operating a Digium phone system, a plus.
  • Strong customer service attitude.
  • Must have a professional appearance, demeanor and telephone voice.
  • Must display exceptional attention to detail and solid organizational skills.
  • Possess strong verbal and written communication and interpersonal skills.
  • Multitasking and time-management skills, with the ability to prioritize tasks.
  • Proficient with Microsoft Office Suite.

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